1. Scope
This Chargeback Policy (this "Policy") applies to every purchase made on the website of AlphaPep Lab, the fictitious name (DBA) of ALPHA BIOTECH HOLDINGS LLC ("AlphaPep Lab" or the "Company"). A chargeback is a payment dispute that a Customer files with the Customer's bank, card issuer, or payment provider to reverse a charge. This Policy forms an integral part of AlphaPep Lab's Terms and Conditions and should be read together with the Return and Refund Policy.
2. Contact AlphaPep Lab First
Before initiating a chargeback, the Customer agrees to contact AlphaPep Lab, including the order number and a description of the issue, by email at support@alphapeplab.com, by phone at +1 (941) 288-2525, or through the form on the Contact page. AlphaPep Lab replies within one business day. Shipping errors, products damaged in transit, and verified manufacturing defects reported within 48 hours of delivery are resolved under the Return and Refund Policy, with a replacement or a refund, without the need for a chargeback.
3. How AlphaPep Lab Responds to a Chargeback
When a chargeback is filed, AlphaPep Lab reviews the order and may respond to the Customer's bank or payment provider, through its payment processor, with the records of the transaction, including: (i) the order details and the amount charged; (ii) the Customer's acceptance of the Terms and Conditions and the research-use declarations made at checkout, with their dates; (iii) shipping and delivery confirmation, including tracking information; and (iv) all communication with the Customer about the order.
4. Unauthorized Transactions
If the Customer believes that a payment was made without the Customer's authorization, the Customer should contact AlphaPep Lab immediately. AlphaPep Lab will cancel any order that has not yet shipped and will cooperate with the Customer's financial institution.
5. Chargebacks Filed Without Basis
Filing a chargeback for an order that was delivered as described, or without first following the process in Section 2, may result in the permanent suspension of the Customer's account and loss of eligibility for future purchases. AlphaPep Lab reserves the right to dispute such chargebacks and to recover any amounts owed, as permitted by applicable law.
6. Resolution After a Chargeback
If the issue is resolved directly with AlphaPep Lab after a chargeback has been filed, the Customer agrees to withdraw the dispute with the Customer's bank or payment provider. AlphaPep Lab will not refund an amount that has already been returned to the Customer through a chargeback.
7. Contact
Questions about this Policy may be sent to support@alphapeplab.com or by phone to +1 (941) 288-2525.