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Frequently asked questions
Everything researchers commonly ask before their first AlphaPepLab order — purity, shipping, payment, COAs, and returns. If your question isn't here, the contact form takes you straight to the support inbox.
All AlphaPepLab peptide compounds are manufactured to a minimum ≥99% purity (NAD+ is ≥98%). Every batch is independently tested by a third-party analytical laboratory before release, and the Certificate of Analysis documents the exact purity for that specific lot. COA Library
No. All AlphaPepLab products are sold strictly as "Research Use Only" for in-vitro laboratory work. They are not drugs, dietary supplements, or medical devices, are not evaluated by the FDA, and are not intended for human or animal consumption, therapeutic use, diagnosis, or treatment of any medical condition.
Yes. Every batch ships with a third-party Certificate of Analysis. You can browse the published COAs in our COA Library or download them directly from the corresponding product page. COA Library
AlphaPepLab ships exclusively within the United States. Orders placed before 3:00 PM ET on a business day ship the same day; orders placed after that cutoff ship the next business day at 3:00 PM ET. Once handed off to the carrier, you'll receive a tracking number by email. Shipping Policy
Zelle is the currently supported payment method. Instructions are provided at checkout — once your Zelle transfer is verified, your order enters processing.
Due to the controlled-handling nature of research reagents, all sales are final except for shipping errors, in-transit damage, or verified manufacturing defects reported within 48 hours of delivery. Full details are documented in our Return and Refund Policy. Return and Refund Policy
No. AlphaPepLab ships exclusively within the United States and does not deliver to international addresses or U.S. territories. This is a policy restriction and applies to every product in the catalog. Shipping Policy
Yes. Purchases are strictly limited to individuals 21 years of age or older. When you first visit the site you'll be prompted to confirm both your age and your qualified-researcher status before you can browse the catalog.
Yes. Once your order is handed off to the carrier, we send a tracking number to the email address on your account. You can follow the shipment directly through the carrier's tracking page. Shipping Policy
Report the issue to AlphaPepLab within 48 hours of the delivery confirmation, including clear photos or video of the packaging and product exactly as received (including the security seal and labels). Once reviewed, we'll issue a replacement or refund at our discretion under the Return and Refund Policy. Return and Refund Policy
No — but by placing an order you represent that you are a qualified professional, researcher, or entity handling the product for in-vitro research, and that you are at least 21 years old. You are also solely responsible for handling and storing the product per applicable regulations.
The fastest path is the contact form on our Contact page or emailing support@alphapeplab.com directly. Include your order number if your question relates to a specific purchase — it helps us respond faster. Contact Us